Resimac Group is a dynamic and leading ASX-listed non-bank lender and multi-channel distribution business in Australia and New Zealand. We enable homeowners and businesses to achieve their dreams by providing innovative, fast and accessible lending solutions to homeowners, consumers and business across Australia and New Zealand.
Our brands include Resimac, Resimac NZ, homeloans.com.auand Resimac Asset Finance and we’re proud to be servicing over 50,000+ current customers, with assets under management of over $15 billion, and a fast-growing workforce of over 330 people operating across Australia, New Zealand and the Philippines.
Job Description
The First line Risk and Controls Analyst plays a key role in supporting risk and compliance activities across Operations. While direct experience in risk and compliance is not essential, this role is well-suited to someone with strong operational knowledge, a keen eye for detail, and a willingness to learn. Under the guidance and mentorship of the Frontline Risk and Controls Manager, the successful candidate will assist in identifying and assessing risk, designing and testing controls, and supporting a proactive risk culture. This is an excellent opportunity for a high-performing operations team member to step into a specialist role and grow their career in risk and compliance.
Responsibilities
Support the design, documentation, and implementation of effective controls across
operational processes.
Assist with maintaining the Operational Risk and Controls Register, including recording new.
risks, control activities, and updates to existing entries.
Perform regular control self-assessments and control effectiveness testing, escalating
findings as appropriate.
Assist with operational incident and issue management, including root cause analysis and
action tracking.
Collaborate with frontline teams to review and assess new or changing processes and
identify potential risks and improvement opportunities.
Support preparation of risk and compliance reports, dashboards, and metrics for internal
stakeholders.
Contribute to change initiatives and projects by assisting with risk assessments and control
impact analysis.
Promote awareness of risk and compliance across operations by supporting risk training
and coaching frontline team members.
Liaise with the Service Optimisation, Service Improvement, and Workforce Management
teams to ensure operational practices are risk-aligned and future-fit.
Maintain accurate documentation and ensure data integrity within risk management
systems and registers.
Assist in ensuring compliance with internal policies, procedures, and external regulatory requirements.
Experience
2–4 years’ operational experience preferably within financial services, lending, or mortgage
operations.
Exposure to operational process mapping, risk identification, and control design.
Experience working in or with frontline customer service teams.
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