About the role 

We are seeking an experienced Novated Lease Collections Officer to join our Asset Finance team. 

The primary focus of this role is the management of arrears and recovery across our novated lease portfolio, including direct relationship management with novated lease introducers and salary packaging providers. This is a specialist position requiring strong technical understanding of novated lease structures and the associated contractual and employer arrangements. 

In addition to managing novated lease accounts, the role will also support the Manager, Auto Loans Collections across the broader auto loan portfolio, particularly in more complex or escalated recovery matters. 

You will be responsible for: 

• Managing mid to late-stage arrears across novated lease accounts 

• Liaising with introducers and salary packaging administrators, along with service providers. 

• Managing termination calculations, payout figures and residual exposures 

• Coordinating voluntary surrender, repossession and secured asset recovery 

• Managing legal escalation and enforcement processes where required 

• Conducting commercially sound cost-benefit assessments on recovery strategies 

• Supporting complex recovery activity within the Auto Loans portfolio 

This role requires strong technical capability, sound judgement and the ability to balance commercial outcomes with compliance and customer considerations. 

About you 

• Experience in Asset Finance or Auto Loan collections, with exposure to mid to late-stage arrears and recovery processes 

• Experience managing repossession, termination, enforcement and secured asset recovery 

• Exposure to novated lease structures, salary packaging arrangements or employer-linked finance will be highly regarded 

• Ability to manage relationships with introducers, brokers or third-party administrators 

• Strong understanding of consumer credit legislation and regulatory obligations 

• Demonstrated ability to assess recovery strategies and make sound commercial decisions 

• Confident handling complex and sensitive customer conversations 

• Strong stakeholder management skills across internal and external parties 

• High attention to detail with strong organisational capability 

• Excellent written and verbal communication skills 

• Ability to operate effectively in a structured, regulated and fast-paced environment 

Candidates with strong transferable skills from auto loan or broader asset finance collections are encouraged to apply. 

What’s in it for you? 

Resimac offers a collaborative culture that encourages career growth, professional development, and workplace flexibility. 

With a focus on our people, Resimac offers several employee benefits, including: 

• Supportive and friendly environment where we pride ourselves on being approachable 

• WFH flexibility 

• Wellness hour – get 2 hours each month to take back time for yourself! 

• Internal opportunities to cross-train in other teams and areas of the business 

• Reward platform with access to discounts, deals, and cashback offers 

• Monthly cake day to celebrate birthdays 

• Breakfast Bar – daily breakfast provided to help fuel your day! 

• Other outstanding benefits including paid parental leave (16 weeks), volunteer opportunities, salary packaging, EAP, reward platform access, and external professional development opportunities 

Resimac is committed to building a diverse and inclusive workplace and encourages applications from Aboriginal and Torres Strait Islander peoples, LGBTI communities, mature workers, people living with disability, and individuals from diverse cultural backgrounds. 

Please note that unsolicited applications from recruitment agencies will not be accepted.