About the role

We’re looking for a proactive Broker Support Officer to join our Asset Finance team. You’ll play a key role in supporting our Business Development Managers and Brokers to ensure a seamless experience from enquiry to settlement.

Reporting to the Broker Support Manager, you’ll coordinate deal flow end-to-end, maintain clear communication, and help deliver timely, high-quality outcomes. You’ll also assisting with broker portal training, and building strong relationships that drive growth and loyalty.

This role offers an excellent opportunity to deepen your knowledge of asset finance while developing skills across sales operations, relationship management, and customer engagement.

Key responsibilities

• Support Business Development Managers (BDMs) and Associates (BDAs) with day-to-day activities.
• Manage deal flow and communication to ensure a smooth broker experience.
• Provide technical and product support, including scenario assistance and training on systems and policies.
• Collaborate with Credit, Operations, and Settlements to progress applications efficiently.
• Ensure the team meet service standards through proactive follow-up and communication.
• Build strong relationships with brokers and internal stakeholders.
• Assist BDMs with admin tasks to maximise time in the field.
• Share insights to competitor activity to enhance market position.
• Support marketing and communication initiatives for new and existing products.

If the following sounds like you, you’ll be a great fit:

• Strong customer service mindset and a proactive, can-do attitude.
• Excellent attention to detail and accuracy in a high-volume environment.
• Able to manage multiple priorities and meet strict deadlines.
• Exceptional communication skills – both verbal and written.
• Confident working with systems and data, with sound computer literacy.
• High level of integrity and professionalism.
• Self-motivated, autonomous, and a collaborative team player.
• Experience in financial services, ideally within asset finance or broker support is highly preferred by not required to apply

What's in it for you?

Resimac offers a collaborative culture that encourages career growth, professional development and workplace flexibility.

With a focus on our people, Resimac offers several employee benefits including:

• Supportive and friendly environment where we pride ourselves on being approachable
• WFH Flexibility
• Wellness hour - Get 2 hours each month to take back time for yourself!
• Internal opportunities to cross train in other teams/areas of the business
• Reward platform with access to discounts, deals and cashback offers
• Monthly cake day to celebrate birthdays
• Breakfast Bar - daily breakfast provided by us to help fuel your day!
• Other outstanding benefits including paid Parental leave (16 weeks), volunteer opportunities, salary packaging, EAP, Reward platform and external professional development opportunities

Resimac is committed to building a diverse and inclusive business and encourages applications from Aboriginal and Torres Strait Islander peoples, LGBTI and related communities, mature workers, people living with a disability and different cultural backgrounds.

Please note that unsolicited applications from recruitment agencies will not be accepted